La Maison Normande - Terms and Conditions of Sale
(Effective from 20 September 2026)
Article 1 - Contract
These Terms and Conditions of Sale apply to all bookings made online through our booking platform, by email or by phone. They constitute the booking contract between La Maison Normande and the guest for their stay in the guesthouse.
Article 2 - Duration of stay
The booking contract entered into with La Maison Normande is for a fixed period corresponding to the arrival and departure dates specified at the time of booking. Under no circumstances may the guest claim the right to stay beyond the scheduled departure date.
Article 3 - Rates
The displayed rates are net prices per night, including breakfast and excluding tourist tax. Rates vary by season and the characteristics of the room. Any change or implementation of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the amount charged to the guest.
The following additional services are not included in the room rate:
Laundry service;
Shuttle service;
Packed meals;
Drinks;
Dinners offered as part of the table d’hôtes.
These additional services are subject to availability and will be charged separately.
The tourist tax is charged at the rate currently set by the competent authorities and is added to the room price. It applies to persons concerned in accordance with the regulations in force.
Article 4 - Booking request
Before confirming their booking, the guest acknowledges having read and understood the characteristics of the services offered, the applicable rates, these Terms and Conditions of Sale, as well as the information required to organize their stay.
The booking becomes definitive upon payment of the deposit. The deposit is set at 50% of the total accommodation cost and must be paid within the timeframe specified in the booking contract.
If the deposit is not received within this timeframe, and if there is no response from the guest, La Maison Normande reserves the right to cancel the booking and make the room available for further bookings.
For any booking made less than 15 days before the arrival date, full payment for the stay is required at the time of booking.
Payment of the deposit or full payment for the stay constitutes full and unconditional acceptance of these Terms and Conditions of Sale.
Article 5 - Booking confirmation
A confirmation is sent by email to the guest for every booking request. This confirmation includes the dates of the stay, the rooms booked, any additional services selected, the applicable rates, the payment terms and these Terms and Conditions of Sale.
Article 6 - Cancellation or modification
Any request to amend a booking (dates of stay, room booked or additional services) is subject to the prior approval of La Maison Normande. It will be considered subject to availability and may result in a change to the applicable rate.
In the event of cancellation by the guest before the start of the stay, La Maison Normande applies the following conditions:
More than 15 days before the arrival date: the full deposit is refunded to the guest;
15 days and less before the arrival date: the deposit is retained by La Maison Normande;
Less than 48 hours before the arrival date: La Maison Normande reserves the right to charge the full amount of the stay.
In certain circumstances, La Maison Normande requires payment of the balance 15 days before the arrival date. This applies to:
Stays of five nights or more;
Bookings including several rooms;
Bookings made less than 15 days before the arrival date.
In the event of non-payment of the balance, and if there is no response from the guest, La Maison Normande reserves the right to cancel the booking. Once paid, the balance is non-refundable and remains definitively acquired by La Maison Normande. In the event of cancellation, no-show or early departure, no refund will be granted.
All reservations are nominative and cannot be transferred to a third party, whether free of charge or for consideration.
Furthermore, in the event of an early departure, regardless of the reason, the full amount of the stay will remain due.
In the event of force majeure preventing La Maison Normande from fulfilling the contract, the booking will be cancelled as of right. Any amounts already paid will be refunded in full, and the guest may not claim any compensation or damages.
Article 7 - No-show
In the event of a no-show, or if the guest has not contacted La Maison Normande by 10 pm on the scheduled arrival date, La Maison Normande reserves the right to consider the booking cancelled and to make the room available for further bookings. The full amount of the stay will remain due.
Article 8 - Cancellation insurance
Our rates do not include cancellation insurance. Guests are therefore strongly advised to take out insurance covering the risks associated with their stay.
Article 9 - Accommodation capacity
The number of persons occupying a room may under no circumstances exceed the maximum capacity specified for the room booked.
Unfortunately, due to the configuration and operation of the property, La Maison Normande is unable to accept bookings including children under 10 years of age.
In the event of non-compliance, La Maison Normande reserves the right to refuse access to the property. No refund will be granted, and the full amount of the stay will remain due.
Visitors from outside the property (relatives, parents, children or friends of resident guests) are not permitted on the premises.
Guests also undertake not to organize events, receptions or gatherings on the property.
Article 10 - Pets
Pets are not permitted on the property, with the exception of assistance dogs.
In the event of non-compliance, La Maison Normande reserves the right to refuse access to the property. No refund will be granted, and the full amount of the stay will remain due.
Article 11 - Timetables
Rooms are available from 5:00 pm. Check-in is between 5:00 pm and 7:00 pm. Check-out must take place no later than 10:30 am.
Any request to arrive outside these hours must be notified in advance by telephone, SMS or email and remains subject to the prior approval of La Maison Normande. If a late arrival is agreed, a €30 surcharge may be charged to cover the additional organizational constraints. Furthermore, in order to respect the comfort of other guests, no arrival will be permitted after 10:00 pm.
Subject to availability and upon prior request, early check-in from 2:00 pm or late check-out until 1:30 pm may be offered and may incur an additional charge (€15 per hour or part thereof).
Breakfast is served between 8:00 am and 9:30 am in the dining room.
Table d’hôtes is served at 7:30 pm in the dining room.
In order to ensure the safety of all persons and the tranquility of the premises, any entry to or exit from the property between midnight and 7:00 am must be exceptional and requires the prior approval of La Maison Normande.
Article 12 - Luggage storage
In the event of early arrival, guests may leave their luggage while waiting for their room to become available. We may also store their luggage on the day of departure so that they can enjoy the surrounding area.
Article 13 - Parking
Due to the limited width of the property's entrance gate (2.20 m), guests are strongly advised to park their vehicle in the free village car park located on Rue de la Cure, in front of the house. If a guest nevertheless wishes to park their vehicle on the property, this is done entirely at their own risk. La Maison Normande shall not be held liable for any damage that may occur to the vehicle or to property left inside it, including in the event of theft, damage, adverse weather conditions or falling external objects. Guests are also requested to ensure that they do not obstruct access to or the exit of other vehicles.
Article 14 - Room modification
For operational or safety reasons, we may need to change the room originally booked. In such cases, if the room offered is in a lower category than the room originally booked, La Maison Normande undertakes to refund the corresponding difference in price. If the room offered is in a higher category, no additional charge will be made. The guest may not claim any additional compensation.
If a guest wishes to change rooms during their stay, subject to the availability of other rooms, additional charges may apply.
Article 15 - Payment
At the time of booking, a deposit is required to confirm the booking, in accordance with the terms specified in Article 4 – Booking request.
In certain circumstances, La Maison Normande requires payment of the balance 15 days before the arrival date. This applies to:
Stays of five nights or more;
Bookings including several rooms;
Bookings made less than 15 days before the arrival date.
If the balance is not paid within this period, and if there is no response from the guest, La Maison Normande reserves the right to cancel the booking. In the event of cancellation, the conditions set out in Article 6 – Cancellation or modification shall apply.
The tourist tax and any additional services consumed during the stay (table d’hôtes, drinks, packed meals, ancillary services, etc.) must be paid no later than the day of departure.
An invoice detailing the stay (accommodation, any additional services and tourist tax) is issued for each stay and may be provided to the guest upon request.
La Maison Normande accepts payment by credit card, bank transfer or cash.
Article 16 - Gift voucher
Gift vouchers are issued in the recipient’s name and are valid subject to the terms stated when they are issued. Rates vary depending on the season and the services included. They must be paid for in full and are neither exchangeable nor refundable.
Once the recipient has selected the dates of their stay, these dates may be changed once, subject to availability and up to 15 days before the originally scheduled arrival date.
Any subsequent request for a change may result in a penalty equivalent to the value of the deposit for the stay, in accordance with the provisions of Article 4 – Booking request and Article 6 – Cancellation or modification.
Article 17 - Use of the premises
The guest undertakes to behave respectfully towards themselves, other guests, staff, and the equipment and facilities of La Maison Normande. They undertake to take care of their room and its equipment and to comply with the property's safety, hygiene and operating rules.
La Maison Normande has house rules which the guest accepts and undertakes to comply with. In the event of a serious and repeated breach or behaviour likely to disturb the stay of other guests, La Maison Normande reserves the right to ask the guest to leave the property. No refund will be granted, and the full amount of the stay will remain due.
In order to ensure the tranquility of the premises and the comfort of other guests of La Maison Normande, all guests are expected to respect a certain ‘art of living’. Guests are therefore requested to observe quiet hours between 11:00 pm and 7:00 am.
Smoking or vaping is prohibited inside the bedrooms, in the communal areas and on balconies where applicable. Ashtrays are available in the entrance hall and designated outdoor areas are provided for this purpose.
Eating meals in the bedrooms is prohibited; the dining room is provided for this purpose. Bringing alcoholic beverages from outside onto the property is prohibited, unless expressly authorised.
Rooms must be left in good condition at the end of the stay. Any damage, loss or deterioration must be reported immediately. Financial compensation may be requested. Lost room and/or house keys will be charged at €25 per key.
La Maison Normande accepts no liability for the loss, theft or deterioration of guests' personal belongings, except in the event of a fault directly attributable to the property.
For safety reasons, the following are strictly prohibited:
The use of naked flames anywhere on the property (matches, candles, sparklers, etc.);
Charging electric vehicles, as the electrical installation is not suitable for this purpose.
Article 18 - Use of Wi-Fi
Free Wi-Fi is available throughout the house.
Guests undertake to use this access reasonably, lawfully and in compliance with applicable laws and regulations. Any fraudulent or unlawful use, or any use likely to infringe the rights of others, is strictly prohibited and may be reported to the competent authorities.
Article 19 - Liability
The photographs, illustrations and descriptions presented on La Maison Normande's website are intended to provide as accurate a representation of the property and its services as possible. They do not, however, constitute contractual documents.
Minor changes or modifications may occur between the date of booking and the date of the stay. La Maison Normande shall not be held liable for such changes if they do not affect the essential characteristics of the service booked.
Article 20 - Complaints
Any complaint relating to the performance or quality of the services provided by La Maison Normande should be reported as soon as possible in order to enable the property to seek an appropriate solution. Complaints made after the stay must be submitted in writing and accompanied by any supporting documents necessary for their consideration.
Article 21 - Resolution of disputes
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute relating to the interpretation or performance of these Terms and Conditions of Sale, the guest is invited to seek an amicable solution directly with La Maison Normande as a priority.
In accordance with Article L612-1 of the French Consumer Code, consumers have the right to refer the dispute to a consumer mediator free of charge for the purpose of amicable resolution of the dispute with La Maison Normande.
For this purpose, the guest may contact the consumer mediator appointed for La Maison Normande:
Société de Médiation Professionnelle – Consumer Mediator
Address: 5 rue Salvaing, Alteritae, 12000 RODEZ
Email: saisine@mediateur-consommation-smp.fr
Website: www.mediateur-consommation-smp.fr
The consumer mediator may only be contacted after a prior written complaint has been submitted to La Maison Normande and has either received no satisfactory response or has failed to resolve the dispute.
If no amicable resolution can be reached, the guest may bring the matter before the competent courts in accordance with the applicable rules of ordinary law.